HOW MUCH DOES SHIPPING COST?
All our items are shipped out separately unless you buy two or more of the same products.
If an item is listed as FREE you only have to pay for the shipping cost to your location, if you buy two or more of the item there will be a discount on the shipping for the second, third and any other item you purchase.
If you buy a number items which are mixed between the FREE items and paid items the same above principles apply.
HOW DO I CHECK THE STATUS OF MY ORDER?
You can track your order status in real time by checking the shipping confirmation email which will be sent within a week after your purchase or by clicking the Track Order tab.
You can also contact us directly at firstname.lastname@example.org to check the status of your order.
After an order has been placed, it will be send immediately to one of our five fulfillment centers. From there we will ship your items within 72 business hours. Below you can find more details about the expected delivery times.
Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.
HOW LONG DOES DELIVERY TAKE?
Usually 14-21 days but due to high demand of some of our most popular products, please allow 21-30 days for delivery. The COVID-19 situation also had an impact on our delivery.
If your order hasn’t arrived in the estimated delivery times, please contact our support team at email@example.com
If your order hasn't arrived within 90 days of the date of original purchase, contact our support team for a full refund on your purchase.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
Refunds are listed on Refund section
DO YOU DELIVER PRODUCTS INTERNATIONALLY?
QURLX successfully ships A LOT of apparel worldwide each day. We have happy customers in countries all around the world!
Occasionally, we may have to cancel an order if we are unable to send it out due to prohibitive shipping to some areas of the world. We always try to ensure our products are available to everyone.
WHY WAS I CHARGED $X.XX AND $XX.XX APPEARS IN PAYPAL OR ON MY INVOICE?
This is due to the website charging in USD. PLEASE NOTE: While the prices may display in your local currency you will be charged in USD.
I'VE PLACED AN ORDER WITH MULTIPLE ITEMS RECENTLY, CAN I COMBINE THEM INTO ONE PACKAGE?
Since we have 5 different warehouses, we don't have all our products in one place. When you order multiple items at a time, each item will be shipped separately and possibly from different locations, so you' may receive some items or packages faster than others or separately. You do not need to worry if your order has not delivered all at once or together. You can always check the status of your shipment online or contact
I'VE PUT A WRONG SHIPPING ADDRESS AND/OR PICKED A WRONG SIZE/VARIANT! CAN I CHANGE IT?
If this happens to you, email us as within 24 hours, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care, and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.
HOW SECURE IS MY PERSONAL INFORMATION?
QURLX adheres to highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer Technology), which is widely used on the internet for processing payments.
Your credit card information is only used to complete the requested transaction and is not subsequently stored.