Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange. We have a short refund policy period because if the item is defective want to make sure we can make it right by offering you a quick solution.
Note: All Refunds are at the discretion of QURLX.
If you have received your item(s) defective or incorrect:
-Take a picture of the defective/incorrect item(s) showing the issue. Our goal is to make our customers happy we will do our best to get out another working product quickly as possible from the manufacture or distributor.
-Email us at firstname.lastname@example.org
*Further instructions will be given through email.
If you have received your item and would like a refund or exchange:
-Email us at email@example.com
*Further instructions will be given through email
Note: We do not cover shipping cost for return.
HOW WILL MY REFUND BE DISTRIBUTED?
-You will be refunded for the merchandise total, plus applicable sales tax paid.
-Please be aware that the product must come in its original packaging and must be returned in the original condition that it was received, unused. We reserve the right to decline any item that comes back to us used.
WHEN DO I GET MY REFUND?
Refund are process and send back to the original form of payment with in 7 days after we receive your returned item.
LATE OR MISSING REFUNDS (if applicable)
-QURLX Refunds as soon as the case is closed and item is returned QURLX will refund your payment that within the next business day.
-If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
-Next contact your bank. There is often some processing time before a refund is posted.
-If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org and we will be happy to assist.
IN CASE OF DAMAGE OR INCORRECT ITEM(S)
Please do not send your purchase back to the manufacturer.
Send us an email stating your concern and attach a picture or a video of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order and we will send you a replacement. Note: Our team will inspect / verify the photo(s) or video before we issue out a replacement. Customer will also have to return the damage item in order to receive a replacement. Further instructions will be given through email.
-Discount codes must be applied at time of checkout - You must press "Apply" to see the order total update.
-We cannot adjust any prices after the order has been submitted.
-Only one code can be used on a purchase.
-Coupon codes cannot be applied to previous purchases.
Orders can only be cancelled within 24 hours from the time of purchase. If it's more than 24 hours, we can no longer cancel the order as it has already been fulfilled by that time. If order is cancelled after 24 hours and item has been shipped its subjected to a $3.95 USD Fee and Restocking Fee may apply.